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24/7 Around-the-clock Support
Single properties with up to 30 rooms.
Channels Covered:
OTA Messaging (e.g., Airbnb, Booking.com, Expedia)
Live Chat
Social Media DMs
Voice (Phone Calls)
Key Features:
Handling of new bookings, modifications, and cancellations.
Answering all general guest inquiries.
Sending pre-arrival messages to guests.
Daily end-of-shift summary report.
$1,500/m
7 Days Free Trial
24/7 Around-the-clock Support
2-3 properties with up to 50 rooms
Channels Covered:
OTA Messaging (e.g., Airbnb, Booking.com, Expedia)
Live Chat
Social Media DMs
Voice (Phone Calls)
Key Features:
Everything in Basic, plus:
Voice (Phone Calls)
Complaint triage and resolution
Proactive guest satisfaction surveys
Monthly performance and insight reports
$3,500/m
7 Days Free Trial
24/7 Around-the-clock Support
Up to 100 rooms/Airbnb Properties
Channels Covered:
OTA Messaging (e.g., Airbnb, Booking.com, Expedia)
Live Chat
Social Media DMs
Voice (Phone Calls)
Key Features:
Everything in Pro, plus:
Dedicated Account Manager
Full PMS/CRM integration
Vendor coordination (cleaning, maintenance, etc.)
Custom SOP development
$6,500/m
7 Days Free Trial
24/7 Around-the-clock Support
Up to 100+ rooms/Airbnb Properties
Channels Covered:
OTA Messaging (e.g., Airbnb, Booking.com, Expedia)
Live Chat
Social Media DMs
Voice (Phone Calls)
Key Features:
Everything in Pro, plus:
Dedicated Account Manager
Full PMS/CRM integration
Vendor coordination (cleaning, maintenance, etc.)
Custom SOP development
$10,000/m
7 Days Free Trial






















“RelayTask feels like an extension of our front desk team. Guests don’t even realize they’re talking to a virtual assistant—it’s that seamless. We’ve cut costs by 40% and gained 24/7 coverage.”
— Angela T., General Manager, Garden Row Boutique Inn


“We were struggling with late-night guest inquiries and OTA messages piling up. RelayTask took over without a hitch. They handle reservations, modifications, even follow-ups on TripAdvisor reviews.”
— Carlo M., Operations Director, Sunridge Resort & Villas


“They’re not just answering calls—they understand hospitality. From rebooking corporate guests to solving urgent issues with a calm, professional tone, they’ve improved our service standards across shifts.”
— Michelle B., Front Office Manager, MetroTower Suites


“With multiple properties to manage, I needed a reliable partner. RelayTask built a centralized call desk under our brand. Our guests get consistent service—and my staff can finally focus on in-house operations.”
— Edward R., Owner, Palmera Hotels Grou


“We never thought a small B&B could afford a 24/7 front desk. RelayTask made it possible. They even update our Airbnb calendar when a guest books by phone. Total game changer.”
— Lorena V., Owner, Casa Verde B&B


“RelayTask helped us eliminate missed bookings and late-night walk-ins with a responsive phone line and chat support. Reviews improved and so did our peace of mind.”
— Jon S., Manager, Backpacker’s District Manila

We provide full-service guest support via phone, email, live chat, and booking platforms—so we can handle inquiries, reservations, complaints, and follow-ups across all your communication channels.
Yes. You can try our team with real inquiries—no commitment required. It’s the best way to experience how we handle bookings, escalations, and hospitality interactions.
Absolutely. We operate 24/7 and can assign bilingual agents if needed, so you’ll never miss a guest inquiry—day or night.
We work from a managed office in the Philippines, ensuring shift coverage, backups, and stable attendance. You’ll always have someone trained and ready to assist your guests.
We use call monitoring, internal QA processes, and client-approved scripts. All agents are trained on your specific hotel policies and tone before going live.
Yes. Our flexible model lets you increase or reduce hours or agents depending on your peak seasons, promo periods, or expansion plans.
We support boutique hotels, hostels, B&Bs, serviced apartments, and multi-location hospitality groups. If your guests need assistance—we can support your front line.
We assign trained agents to your hotel account, ensuring they learn your systems, tone, and preferences. While you may not get the same person every shift, your service always stays consistent.
Reservation handling, guest inquiries, escalation triage, OTA support (Booking.com, Airbnb, etc.), post-checkout follow-ups, upselling, and even social media or review responses.
No. We offer monthly, scalable service plans. Start with a few hours or full shifts—whatever fits your needs.
No. We handle everything in-house—payroll, benefits, IT, supervision. You just pay for the service.
We charge a simple flat rate per agent hour. No hidden fees or setup costs. You can estimate your cost based on your needed coverage.
Monthly billing, paid upfront. You’ll receive a detailed invoice with breakdowns of hours and service usage.
Book a quick discovery call. We’ll learn about your hotel’s needs, set up your preferences, and go live in as little as 48 hours.
We provide regular reports, call recordings (if enabled), guest satisfaction tracking, and weekly QA reviews—so you’re always in control of the guest experience.


Darcel Ballentine
Barone LLC.


Leatrice Handler
Acme Co.


PlaceMorrisville, NC, United
